Training at a site and the operational excellence of its security staff is in large measure based on the quality and completeness of site post orders. Post orders also serve as the foundation for on-the-job, in-service and emergency response training and provide a means to avoid, mitigate and defend liability claims.
The post orders written by other security companies are, quite frankly, abysmal. Many times these documents are outdated, copied off the page and are poorly organized and, as a result, not used. In some cases, information about the previous security company is still listed in the document! And in almost every case they are too generic and fail to capture and discuss key building and site information such as fire and life safety systems.
SecurAmerica invests significant time in learning every aspect of the site where we will be providing security coverage. This process includes conducting a detailed floor-by-floor walk through of each building with engineering and property management staff in order to construct a comprehensive post orders document that will serve as the basis of superior on-the-job and in-service training. We also spend time at each post and learn each piece of security and life safety equipment and, if necessary, write standard operating procedures on how each component works. And finally, we work with each security officer in learning what they do from THEIR perspective and ask them to review the operating documentation related to their post.
SecurAmerica’s post orders are divided into ten major sections that include the following:
Post orders are written in easy to understand language with heavy use of bullets and information in outline form to facilitate use and comprehension. Feedback from management, engineering and security is integrated into the final version of each post operating manual with frequent updates and information validation.