Residential
SecurAmerica operates on a high touch, responsive and customized business platform – specifically for the high rise and gated community environments - that creates measurable value for each building or neighborhood and their residents. We know that we represent your community to its residents, visitors, realtors and prospective owners. We are a property’s first impression and its first line of defense against a wide range of threats.
Our residential security program is tailored to the unique needs of your property and the unique nuances and environment associated with your community and its residents.
We specialize in the following services:
- Lobby/gate house ambassador
- Concierge and resident escort services
- Resident and service entrance access control
- Construction/vendor security
- Foot and mobile patrols
- Traffic and HOA rules enforcement
- Medical and emergency response
- Home security checks for unoccupied or high-profile residents
- Residential alarm monitoring
- Resident/family fire, safety and crime prevention awareness training
- And more!
For our residential customers, we carefully recruit, screen and select our personnel based on the role they will play in supporting a high-rise or gated community security program, their ability to work well in a highly visible and challenging position and their ability to successfully demonstrate factors that have been specifically developed for each position.
Our residential “culture match” process takes into account an officer’s personality, skill set, talents and interests and matches these with the unique requirements of both the HOA and residents we are serving. We select only those candidates with a proven track record in superior customer service and consistent enforcement of community rules and policies.
SecurAmerica’s university style training programming is customized to the needs of each community or building. Our learning pillars include how to deliver “legendary service” to residents and visitors, an in-depth understanding of the community in which the officer will work, fire and life safety concepts, common residential security threats, emergency preparedness/response and liability avoidance/risk management.
Our instructors are learning professionals who facilitate classroom teaching, interaction and testing in our state-of-the-art and fully staffed learning centers. Every officer assigned to a corporate client is “certified” as a Residential Security Professional (RSP). This certification process includes the use of customized OJT checklists, an initial post test, weekly evaluations during an officer’s first 30 days and a final certification examination.
