SecurAmerica operates on a high touch, responsive and customized business platform – specifically for the hospitality and resort environments - that helps enhance the total experience of the guest while providing attentive security services for the property. We know that our personnel are part of your property’s marketing team and an extension of your front desk, engineering, security and risk management staff.
Our hospitality security and guest services program is tailored to the unique needs, risks, nuances and environment associated with your property.
We specialize in the following services:
For our discerning hospitality clients, we carefully recruit, screen and select our personnel based on the role they will play in providing responsive and professional services at a luxury hotel or resort. We only select candidates who are personable, approachable and engaging but who also can provide attentive and proactive security services that take into account the environment and brand of your property.
Our hospitality environment “culture match” process takes into account an officer’s personality, skill set, talents and interests and matches these with the unique requirements of the property’s management team ownership and guests. Our recruiting sources include the educational, restaurant, concierge and customer service fields.
SecurAmerica’s university style training programming is customized to the needs of each property. Our learning pillars include how to deliver “legendary service” to the guests we will be serving, an in-depth understanding of the property in which the officer will work, fire and life safety concepts, actual and potential security threats unique to the property and how to address these, emergency preparedness/response and hazard identification and response.
Our instructors are learning professionals who facilitate classroom teaching, interaction and testing in our state-of-the-art and fully staffed learning centers. Every officer assigned to a hospitality client is “certified” as a Guest Relations Security Professional. This certification process includes the use of customized OJT checklists, an initial post test, weekly evaluations during an officer’s first 30 days and a final certification examination – all customized to your property.