SecurAmerica offers a wide range of customized learning solutions that can be tailored to the training needs and operational challenges associated with the individual site where the officer will be assigned. They include:

• CPR/First Aid
• Customer Service Excellence
• Medical, Emergency and Chemical Response Team Training
• Defensive Driving
• Industrial Fire and Life Safety
• Hi-Tech Specific

Recurrent Training
All officers will receive recurrent training with specific content determined in conjunction with client representatives prior to service program launch.

Supervisor/Manager Training
All SecurAmerica supervisors and managers will be required to attend SecurAmerica’s Leadership Excellence And Development Program (LEAD). This comprehensive course addresses the key success factors of serving in a supervisory role and includes the following modules:

Management Skills

• Role/traits of a supervisor
• Management styles
• Effective communication
• Business writing
• Professionalism and ethics
• Motivating employees
• Positive employee relations
• Employment practices (EEO/ADA/FMLA, harassment, etc.)
• Union avoidance
• Managing a culturally diverse workforce
• Conflict resolution
• Interviewing and hiring
• Performance management and discipline
• Customer service skills

Risk Management

• General liability
• Auto liability
• Workers compensation
• Accident investigation
• Claims reporting
• Claims mitigation
• SecurAmerica safety program, policies and procedures
• Safety program management
• Safe work practices
• OSHA/DOT requirements

Operations

• Service and performance metrics
• Contract requirements and specifications
• P & L management and supervisor impact
• Training
• Payroll/Scheduling
• Technology integration
• Escalation procedures
• Unemployment compensation
• Uniforms and appearance
• Key policies and procedures
• SecurAmerica update – locally, regionally, nationally
• Customer update