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As part of the account launch transition process, SecurAmerica will conduct a detailed evaluation of each post assignment at the client's location to determine the training requirements and success factors associated with the post and facility to which our officers will be assigned. This evaluation will solicit the feedback from the appropriate client representatives and include a review of the specifications of the services agreement and post orders. Once these requirements have been established, a customized on-the-job training protocol will be developed that reflects the nuances and complexities of each post assignment.
All SecurAmerica officers assigned to a client's post will be required to satisfy minimum OJT standards (based on sophistication of post and client requirements) using SecurAmerica’s on-the-job training methodology that includes the following components:
- Structured learning checklist for each post
- Overview of post assignment and key duties
- Client-specific "hot buttons" associated with the specific post
- Security, customer service, safety and emergency procedures considerations
- Required demonstrations
- Scenarios simulating key and non-key situations
- Trainer certification for post assignment
- Management check-off and approval of training program
- Documentation of post training
All officers/supervisors who are designated post trainers will receive instruction in proper field training techniques and a detailed overview of SecurAmerica’s OJT post training methodology and forms.
On-the-job training is facilitated by shift supervision and/or dedicated field training officers and results in the new officer’s certification to solo assignment.
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