Seamless Transition Process

Our commitment to provide responsive, legendary service begins prior to contract start-up.  SecurAmerica’s account-specific service parameters and quality standards are developed once a partnership agreement has been solidified.  During our transition period at a customer site, a customized service delivery plan is developed to include the following elements:

• Building profile, nuances, tenant cultures and key focus areas
• Employee selection criteria
• Special training requirements and on-site training curriculum
• Job responsibility/assessment
• Post assignment orders and account/emergency procedures
• Job Safety analysis
• Establishment of quality benchmarks, evaluative metrics and corrective action processes
• Written standards of performance and responsiveness targets (quality goals)
• Strategic and tactical security issues and plan development
• Technology Utilization Plan
• Determination of assessment and feedback methods
• Special client issues and requirements
• Qualitative and quantitative reports as defined by the customer
• Detailed transition plan and quality dashboard to track transition process, milestones and the voice of the customer

These initial Quality Standard Areas (QSA’s) are then integrated into all account processes for each building, site and property (selection, training, operations, support).  They are also used to create a set of measurable performance objectives for each level of personnel and for each post assignment that will be used in the performance review process. 

SecurAmerica’s transition process is extremely methodical and includes meetings with each property manager and chief engineer to assess the service delivery method, current staff, training deficiencies, building/tenant nuances, unique security/safety/fire risks and overall feedback from the property management team on the state of the current program and the desired state of the security program once SecurAmerica assumes the services contract.  A detailed project plan is created for each property to include key activities, milestones, owners and due dates.   This plan is updated daily and weekly and provided to each property manager in a dashboard version focusing on key transitional activities and results.  We also create a customized and robust communication plan for the security staff and property management so that both stakeholder groups are informed every step of the way as to our progress in transitioning the account.